Our Strategy
Streamlining success with smart technology.
What is digital customer services management (DCS)? Digital customer services utilise a range of techniques to enrich the CRM journey as a prospect or customer goes through the buying life cycle either before, during or after purchase. DCS communications can be facilitated either directly, i.e. chat, video, SMS or indirectly, i.e web content, FAQs etc with web visitor, subscribers, prospects and customers.
CRM Tactics and Channels to Kick-Start and Nurture Customer Conversations.
At its simplest level, web users, purchase prospects or existing customers will typically leverage DCS when they interact with a brand to find key product or service information and / or to assist them with issue resolution, for example:
Searching for an answer in a help centre / knowledge base PR community forum. | Asking a question in a live chat or via a chatbot. | Requesting help via a call back request or interaction via SMS or audio.
Our Tech.
Our Solutions
Challenges that we solve.
Client Results.
Why KINESSO?